Returns and Refunds

Plug Sneakrs offers a service of made on all products in the catalogue (excluding air force 1 custom) can be activated within 14 days from the date of receipt of the goods. You can receive a size exchange at no additional cost by contacting our support team. While IThe complete return service can be activated by sending an email to, receiving within 24/48 working hours and filling out the return form.

Return costs and charges will be borne by the customer in the event of a return, free for size changes. You will receive confirmation of the return within 5 working days of receiving the return from the warehouse financial reimbursement

Condition essential for the exercise of the right of withdrawal or change of size it will be the substantial integrity of the product to be returned. The goods must be returned in perfect condition, as they have been kept and possibly handled with the use of normal diligence - any costs for restoring the product could be charged to the customer.

Plug Sneakrs recommends its customers to use express couriers such as UPS or DHL for their returns - with insurance on the goods, equal to the amount originally paid.

In particular, the goods must be returned:

  • Correctly packaged in their original packaging, in perfect condition and shipped with a double box in the case of sneakers (not ruined, damaged or dirty), equipped with all possible accessories and documentation provided in the original shipment;
  • Equipped with the transport document (present in the original packaging) and the completed return form, so as to allow Plug Sneakrs to identify the buyer.
  • Without obvious signs of use, other than those compatible with the effect of a normal test of the article, e.g. Try a shoe on a clean surface or carpet. The articles then they must not show signs of prolonged use (more than a few minutes) exceeding the time necessary for a test and must not be in such a state that it cannot be resold.
  • The Plug Sneakrs warranty seals, where present, must not be removed or tampered with.

Plug Sneakrs reserves the right to apply penalties of up to 100% of the value on the product for non-compliant items returned, therefore with signs of use - or without warranty tags still attached to the product, for missing extra accessories or for receiving the return overrun the expected 14 days.

Plug Sneakrs does not offer refunds for orders lost by carriers or damage caused by them.